Upgrade. Remodel. Relax - Service Desk v24.1 is available now.

Keeping current matters! Upgrading to OpenText™ ZENworks Service Desk (ZSD) v24.1 will provide you with all the latest enhancements, new features, and improved integration capabilities, along with the highest level of security in place. Upgrading to ZENworks Service Desk v24.1 brings a relief in reporting, functionality and other areas. Highlights include: • Reporting Improvements - report on "All Processes" or "Request Types" in a single report. • Group Quick Calls available • Item Information Includes Description and Notes • Request Time Spent added • Time Spent option for Request View • Reset SLA counter when Request Reopened • Internal PostgreSQL v15.5 Navigate to the resources to help you start planning your Service Desk upgrade today!