Upgrade. Remodel. Relax - Service Desk v23.3 is available now.

Keeping current matters! Upgrading to OpenText™ ZENworks Service Desk (ZSD) 23.3 will provide you with all the latest enhancements, new features, and improved integration capabilities, along with the highest level of security in place. More intuitive than ever, the new ZENworks Service Desk v23.3 comes with many advantages. We pulled out these top highlights: - Two Form Factor Authentication for Technicians managing tickets with NetIQ AAF Limited. - CMDB AMIE Snapshot modernization for consistency and ease of use. - Combined Quick Call Filter View displaying all types of Quick Calls in one simplified view. - Configure customer reminder email settings for tickets waiting for a customer response. - Reopen a closed request in case the issue has reoccurred or is not completed. - Profile Enhancements to allowing time zone and date/time settings in profiles. - Complete search for email addresses including email alias addresses. We’ve carefully selected the below resources to help you start planning your Service Desk upgrade today!